1. Which of the following contributing factors does not fall under the key element of patient education?
A. Patient allergy information
B. Nonadherence due to patient health literacy
C. No offer to counsel
D. Lack of printed materials in patient's native language
2. Implementing a process in which the cash register, tied to the pharmacy computer system, will lock up and prevent a sale if the prescription has not gone through final verification by a pharmacist is considered to be which type of error reduction strategy?
A. Failsafe and forcing functions
B. Simplification
C. Automation and computerization
D. Standardization
3. Which of the following steps is not a part of the RCA process?
A. Determine what happened
B. Form a team
C. Stratify responsible individuals by level of involvement
D. Develop action plan and measures
4. After identifying the root causes of the event, the team:
A. Develops a flow chart
B. Communicates the root causes
C. Creates an action plan
D. Reports to The Joint Commission
5. Which of the following risk-reduction strategies is not considered high leverage?
A. Automation and computerization
B. Reminders and checklists
C. Failsafes and constraints
D. Forcing functions
6. The way to prevent errors is to:
A. Redesign the systems and processes that lead to errors
B. Focus on correcting the individuals who make errors
C. Discourage practitioners from detecting and reporting errors since the practice of reporting assigns blame
D. Alternatives A and B are both correct
7. A successful RCA:
A. Provides in-depth understanding of the events in the investigation of the error
B. Only needs to identify to the changes in human error necessary to reduce the risk of a similar event from occurring
C. Should only be completed by the person who caused the error
D. Should focus on individual performance.
8. Common causes of medication errors include:
A. Failed communication
B. Poor drug storage issues
C. Drug and drug device related problems
D. All of the above
9. To avoid a correctly filled prescription from going home to the wrong person/house, at the point of sale, the technician should:
A. State the address on the receipt and ask the person picking up the prescription to confirm it is the correct address
B. State the date of birth on the receipt and ask the person picking up the prescription to confirm it is the correct birth date
C. State the phone number on the receipt and ask the person picking up the prescription to confirm it is the correct phone number
D. Ask the person picking up the prescription for the date of birth and compare their answer to the date of birth on the receipt
10. One way to avoid overdose mix-ups in relation to directions for oral liquids is to:
A. Enter data using nonmetric measurements to prevent errors
B. Eliminate nonmetric measurements to prevent errors
C. Enter directions using teaspoonfuls only
D. Use abbreviations for directions (tsp, tbsp, mL)
Evaluation Questions
11. To what extent did the program meet objective #1?
A. Excellent
B. Very Good
C. Good
D. Fair
E. Poor
12. To what extent did the program meet objective #2?
A. Excellent
B. Very Good
C. Good
D. Fair
E. Poor
13. To what extent did the program meet objective #3?
A. Excellent
B. Very Good
C. Good
D. Fair
E. Poor
14. To what extent did the program meet objective #4?
A. Excellent
B. Very Good
C. Good
D. Fair
E. Poor
15. Rate the effectiveness of how well the program related to your educational needs:
A. Excellent
B. Very Good
C. Good
D. Fair
E. Poor
16. Rate how well the active learning strategies (questions, cases, discussions) were appropriate and effective learning tools:
A. Excellent
B. Very Good
C. Good
D. Fair
E. Poor
17. Rate the quality of the faculty:
A. Excellent
B. Very Good
C. Good
D. Fair
E. Poor
18. Rate the effectiveness and the overall usefulness of the material presented:
A. Excellent
B. Very Good
C. Good
D. Fair
E. Poor
19. Rate the appropriateness of the examination for this activity:
A. Excellent
B. Very Good
C. Good
D. Fair
E. Poor
20. Rate the effectiveness of how well the activity related to your practice needs:
A. Excellent
B. Very Good
C. Good
D. Fair
E. Poor
21. Rate the effectiveness of how well the activity will help you improve patient care:
A. Excellent
B. Very Good
C. Good
D. Fair
E. Poor
22. Will the information presented cause you to change your practice?
A. Yes
B. No
23. Are you committed to making these changes?
A. Yes
B. No
24. As a result of this activity, did you learn something new?
A. Yes
B. No
25. What is your practice setting or area of practice?
A. Community Pharmacy/Independent
B. Community Pharmacy/Chain
C. Hospital/Health Systems
D. Administrative/Pharmacy Director
E. Critical Care Pharmacy
F. Long-term Care
G. Managed Care/PBM
H. Oncology
I. Specialty Pharmacy
J. Industry/Manufacturing
26. How many years have you been in practice?
A. <5
B. 5 – 10
C. 11 – 20
D. >20
E. >20
