Frequently Asked Questions (FAQ) | POWER-PAK C.E.®
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Frequently Asked Questions

  1. Am I able to change my personal information online?
    You may view the information we have for you by clicking on My Profile on the left menu bar. To change the information, click on Update Profile at the bottom of the screen. Or if you have already logged in, click on the Update Profile option under your name at the top of the page. The information we have for you in our database will appear. Please make the appropriate changes to your profile.

    The only fields you are not able to alter are username, last name and social security number. If you need to update this information, please contact Customer Service.
  2. How do I take a CE Exam?
    You can access the available courses several ways. The courses debuting each month will be located on the home page as well as the CE page. Select the course you are interested in by clicking on its title. A preamble page will appear including the issue date, expiration date, learning objectives, and sponsorship/accreditation information, and disclosures, followed by the full article.

    You can either print the course to read it on paper by clicking on the Print button or read it directly from your screen. When you are ready to submit your answers to the exam, click on Take Test at the top or bottom of the course. If you have not already logged into the site, you will be asked for your login information.

    If payment is required for a course, a credit card payment page will appear for your completion. You must use this method of payment to participate in our online CE programs. Once payment is received, the exam will appear.

    To answer the questions, click on your selected choice for each answer than proceed to the next question. We recommend that you print a copy of your answers before you submit them to us. Once completed, click on Submit Exam at the bottom of the page. Your exam will automatically be graded.

    If you successfully complete the exam (score of 70% or higher), your certificate will be made available immediately. Click on View Certificate and print the certificate for your records. If you receive a score of 69% or less, you will receive a message notifying you that you did not pass the exam. You may retake the exam once. If you do not pass the exam on the second attempt, you may not participate in the exam again.
  3. Does the web site keep a log of the exams that I submit?
    Yes. To view your record, log in to the site as directed on the top of the home page by entering your last name and social security number. Once your record is verified in our database your name, profession, and preferred address will appear at the top of the page. Click on Exam History. Your history will show the date of participation, the course title, the course provider, the exam result, and the number of credits earned for each online exam you participated in. You may print a copy of your history as well as reprint copies of your certificates for courses completed online. This is a great way to manage your CE requirements throughout the year and is especially useful at license renewal time.
  4. Can I print the course from the web site and submit the exam later on?
    Yes. Select the course you are interested in by clicking on its title. The preamble will appear giving you the accreditation information for the course, click on View Content. At the bottom of the course you will find a Print Course button. Click on this link. A new window will open with a printer friendly version of the course. Select the print option from your browser menu bar. Your printer configuration and the page set-up will affect the number of pages that print for each course. At a later time you may submit the answers for the exam by accessing the course as previously described. When the course appears on screen, click on Take Exam to complete the exam.
  5. How do I contact Customer Service?
    You can reach CE Customer Service at 800/825-4696 or cecustomerservice@powerpak.com.
  6. What are the new rules for CPE Monitor Reporting?
    Effective May 1, 2014 all ACPE-accredited providers have 60 days past the CPE activity participation date to upload the participant credit into CPE Monitor. The provider must upload the participant information 60 days from the date the participant completed the CPE activity.
  7. What do the new CPE Monitor Reporting rules mean to US licensed pharmacists and pharmacy technicians?
    Your credit will be automatically uploaded to the CPE Monitor system. Please ensure your NABP number and DOB are in your profile otherwise you will not receive credit for the activity you just passed. The statement of credit that is available to you through powerpak.com is not valid for re-licensure.
  8. Does my credit get submitted to NABP (CPE Monitor)?
    Your CE credits will be submitted electronically to the NABP. Pharmacists or pharmacy technicians with questions regarding their NABP e-Profile or CPE Monitor should refer to the FAQ section on the NABP website (www.nabp.net/programs/cpe-monitor/cpe-monitor-service) or contact NABP Customer Service: custserv@nabp.net or telephone 847-391-4406. NABP e-PROFILE ID NUMBER: To receive credit for your participation, all pharmacists must include their NABP e-Profile ID number, along with their date and month of birth.
  9. What if I am outside the US or am not a pharmacist or technician and want my statement of credit?
    You may print out your statement of credit by clicking on Print Certificate.